Privacy Notice
1. Who is responsible and how to contact us
Toni Pirvulescu, based in the United Kingdom, provides EraZip as a free personal project and is responsible for personal information handled in operating the website and responding to enquiries. Contact: contact@erazip.com. Contact address: 54 Pegler Court, Pegler Way, Crawley, West Sussex, RH11 7GU, United Kingdom. This notice covers EraZip / SmartCut Basic at https://erazip.com/, its installed web app and the support address above.
2. Cutting jobs stay on your device
Cutting calculations run on your device. The application does not upload job names, material descriptions, item lists or cutting plans to a calculation service. There is no application account, cloud job library or cross-device synchronisation. Saved snapshots belong to the site address, browser and profile you use. Imports are read locally. Job files and PDFs are downloaded to the location selected by your browser or operating system. Those platforms may provide their own backup or synchronisation settings. Use anonymous job labels where possible. We do not receive a locally saved job or PDF unless you choose to send it to us.
3. Website hosting and connection information
Netlify, Inc. hosts the website and distributes application files over HTTPS. Website requests and update checks can disclose your IP address, requested URL, timestamp, browser information and request/security information to Netlify. Do not put private job information in page URLs. We use necessary connection information to deliver the website, investigate failures and protect the service. Our lawful basis is legitimate interests in reliable, secure operation, taking account of visitors' rights. This is separate from the cutting data processed locally. The Free plan's standard Observability dashboard provides a view of the past 24 hours of request data. That viewing window is not a guarantee that Netlify deletes every operational or security record after 24 hours. Provider retention depends on the record's purpose and applicable legal requirements; see Netlify's privacy information. We retain any necessary incident extracts only while they are needed to investigate, resolve or evidence the incident.
4. Email and support
When you email contact@erazip.com, we receive your address, message, any name or attachments you supply, and related correspondence. Namecheap, Inc. provides Private Email and associated filtering infrastructure. Sending us an attachment is different from saving a job locally. We use necessary correspondence to answer requests, resolve issues and handle complaints. Our lawful basis is legitimate interests in providing requested support and protecting the service. A specific legal obligation may require particular records to be retained. Do not send passwords, recovery codes, payment details or unnecessary customer or sensitive information. Use anonymised examples where possible. We do not add support contacts to a marketing mailing list.
5. Local storage, cookies and tracking
The application uses browser storage for saved jobs and a service worker cache for offline files. These support the saving and offline functions you request. Browser storage is not a cloud backup. The application has no advertising scripts, client-side analytics or payment integration. Netlify's server request information is described separately above. EraZip does not require an application account. If you use a separate access-restricted test deployment, Netlify may require its own sign-in and store authentication and interface preferences; its account pages have their own privacy information. Any hosting-provider toolbar shown in a test deployment is separate from the cutting controls. We will explain any additional optional tracking and obtain consent where required before enabling it.
6. Retention and deletion
Local snapshots remain until you delete them, clear site data or the browser removes storage. There is a limit of 30 snapshots, not a guarantee of permanent retention. Downloaded files remain where you save them until you or your device removes them. Offline files follow the application's update and browser-storage lifecycle. We keep support correspondence only while necessary to handle the enquiry, a related complaint or dispute, or a specific legal requirement. We assess continued need when a request closes and when relevant circumstances change. We remove information that is no longer needed; if a record must be kept, we retain only the necessary information and review the reason for keeping it. There is no fixed retention term or automatic email-deletion promise. Deletion from a mailbox does not necessarily remove provider backups immediately. Namecheap's Private Email terms describe daily server backups held for up to four weeks; these are provider-managed recovery copies, not a guaranteed user backup. Hosting records follow the purposes and provider criteria described above.
7. Providers and international processing
Netlify and Namecheap, together with necessary infrastructure providers, may process information outside the UK, including in the United States. Provider and subprocessor locations depend on the service used. We do not sell cutting-job data or enquiry information. Netlify's Data Processing Agreement forms part of its published self-service terms and describes the UK Extension to the EU-US Data Privacy Framework and contractual UK transfer provisions where applicable. Namecheap publishes a Data Processing Addendum for covered services. You can ask us for information about applicable safeguards and provider arrangements at contact@erazip.com. We must verify that the arrangements applicable to our services meet UK transfer requirements; a link to a supplier policy is not, by itself, a certification of compliance. We may disclose necessary information where lawfully required or to obtain professional advice about a dispute, subject to appropriate confidentiality.
8. Your rights and choices
Depending on the circumstances, you may request access, correction, deletion, restriction or portability of personal information we hold. Email contact@erazip.com. We may need proportionate information to verify the request. We respond within the applicable legal time limit, normally one month, subject to lawful extensions or exceptions. You may object to processing based on legitimate interests on grounds relating to your circumstances. We will consider your objection under the applicable requirements. If future processing relies on consent, you may withdraw it without affecting earlier lawful processing. We cannot retrieve or delete browser-only jobs remotely. Use Open job to remove a snapshot, or the browser's site-data controls to remove local data. Export anything you need first. Cutting calculations do not make decisions about people with legal or similarly significant effects.
9. Complaints, provider information and changes
Raise privacy complaints at contact@erazip.com, describing the issue and outcome you seek. We will acknowledge receipt within 30 days, make appropriate enquiries, keep you informed and explain the outcome without undue delay. This process is separate from the deadlines for exercising data protection rights. You may also complain to the UK Information Commissioner's Office: ICO complaints service. Provider information: Netlify privacy at https://www.netlify.com/privacy/; Netlify processor terms at https://www.netlify.com/pdf/netlify-dpa.pdf; Netlify subprocessors at https://www.netlify.com/trust-center/; Namecheap processor terms at https://www.namecheap.com/legal/universal/data-processing-addendum/; Private Email backups at https://www.namecheap.com/legal/hosting/netos/. Material changes will be explained in an updated, dated notice. This notice does not authorise a subscription or marketing use.